Warranty Coverage

Tiara Official pieces are warranted against manufacturing defects and tarnishing by an official warranty. 316 pieces are warranted under a 6 months warranty, while 316L pieces are warranted for 1 year.

This warranty covers manufacturing defects, not including damage caused by:

  1. excessive wear.
  2. lack of care.

During these warranty periods, if a defect arises in the product and it is deemed by Tiara Official to be a manufacturer's defect, follow the instructions for returning the product.

Tiara Official will, at its option, to the extent permitted by law, either 1 time

  1. repair the product using new or refurbished parts.
  2. replace the product with a new product that is equivalent to the product that is to be replaced.
  3. refund to you all or part of the purchase price of the product.

Tiara Official shall have no obligation to repair, replace, or refund until the defective product is returned to Tiara Official. A replacement product will not assume the remaining warranty of the original product. When a refund is given, the returned product becomes Tiara Official’s property.

Obtaining Warranty Service

For specific instructions about how to obtain warranty service for your Tiara Official piece, or questions of whether your product is covered, please contact Tiara Official’s customer service. Tiara Official’s customer service may be reached by emailing tiaraofficialpk@gmail.com

Exclusions and Limitations

This Limited Warranty applies only to stainless steel pieces manufactured by Tiara Official. This Limited Warranty does not apply to damage caused by

  1. accident
  2. abuse
  3. misuse
  4. misapplication
  5. use of non-Tiara Official products.

Do not expose your non-316L stainless steel Tiara Official pieces to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

  • liquid silver polish
  • pools
  • hot tubs
  • salt water
  • spas

Do not sleep in the non-316L stainless steel pieces. Please refer to the cleaning and care instructions for additional information on caring for and protecting your Tiara Official piece. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your piece.

THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. IF TIARA  OFFICIAL CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. TIARA OFFICIAL IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO TIARA OFFICIAL RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

For more information, email us at support@shoptiara.co 

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