Refund policy


Returns & Refund Policy

Eligibility Requirements

To be eligible for a return or refund, the following conditions must be met:

  • Your return request must be submitted within 7 days of receiving your order
  • The item must be unused and in its original condition
  • The item must be in original packaging
  • You must provide a receipt or proof of purchase

Refund Timeline

Once we receive and inspect your returned item, we will notify you via SMS or WhatsApp to confirm receipt. You will then be notified whether your refund has been approved or rejected.

If approved, your refund will be processed through your original payment method (Online Banking). Our team will guide you through any necessary details.

Partial Refunds

A partial refund only (not a full refund) will be issued for:

  • Items returned in a damaged condition or with missing parts (not due to our error)
  • Items returned more than 7 days after delivery

Non-Refundable Items

Sale items and discounted products cannot be refunded. Only regularly priced items are eligible for refund.

Return Shipping

  • You are responsible for return shipping costs
  • Return shipping fees are non-refundable and will be deducted from your refund
  • We recommend using tracked shipping or purchasing shipping insurance
  • We do not guarantee receipt of returned items
  • Ship your return to:
    Railway Colony near Water Tank
    Gulberg-Town, 55150 Raiwind
    (A specific warehouse address will be emailed to you upon approval)

Tracking Your Refund

If you haven't received your refund:

  1. Check your bank account (refunds may take time to process)
  2. Contact your bank to confirm processing time
  3. Contact us at support@shoptiara.co or our social media handles if still unresolved

Questions?

For refund and returns inquiries, contact us at support@shoptiara.co